Studio Trendz

Privacy Policy

  1. Who we are: Studio Trendz, 9505 Bd des Galeries d'Anjou, Anjou, QC H1J 3A5, [email protected].
  2. Person in charge of protecting personal information: Abbondio Castronovo — VP, Studio Trendz, [email protected].
  3. What we collect: name, email, phone, booking details (service, stylist, hair length/notes).
  4. Why: to book and manage appointments; to send you messages about your appointments (confirmations and reminders).
  5. Where stored: HighLevel (US-hosted) — data is stored outside Quebec; before entrusting your information to providers located outside Quebec, we assess the privacy factors, as the law requires. A summary is available on request at [email protected].
  6. Retention: We keep your client file for 3 years after your last visit; allergy and patch-test notes for 3 years, with restricted access; booking records for 24 months; and payment information for 6 years, as tax law requires. After that, they are deleted or anonymized.
  7. Your rights: access, correction, withdrawal of consent, deletion — write to [email protected]; reply within 30 days.
  8. Cookies and similar technologies
    Our site and booking tool are provided by the HighLevel (LeadConnector) platform, hosted in the United States. The platform and its providers use cookies and your browser's storage (localStorage, sessionStorage). Several are turned on as soon as the page loads, before you make any choice.
    1. Security (essential): __cf_bm (Cloudflare, about 30 minutes) and Cloudflare Turnstile (cf.turnstile.u), to protect the site from bots.
    2. Visit measurement and tracking (turned on by the platform on load): msgsndr_id, a HighLevel visitor ID kept for 1 year; ghl_analytics_user_id; v2_/v3_ keys (visit history, session ID, landing page and referring site); a device "fingerprint"-type identifier key (v2_user_session_event_…_fingerprint); ghl_geo_country_v1 (country) and ghl_form_survey_event_v1 (form tracking); Cloudflare Web Analytics (static.cloudflareinsights.com), added by the platform's hosting.
    3. Chat and booking: chat preferences, a session token and a Google reCAPTCHA check when chat opens; the booking tool (api.leadconnectorhq.com) sets its own measurement identifiers, which our site cannot delete.
    4. Third-party content: Google Maps, Google Fonts, Bunny Fonts, Unsplash images, unpkg.com and the platform's file storage may receive your IP address.

    Your choice: if you click "Refuse", we delete the measurement identifiers our site can delete and add no optional tracking. We cannot prevent the platform's initial setting of them or control those in the booking tool. You can change your choice via "Cookie preferences", delete cookies, or block third-party cookies in your browser. We don't sell your information and use no advertising pixel. Questions: Abbondio Castronovo, privacy officer, [email protected].

    Last updated: November 4, 2026

  9. Confidentiality incidents. If your information is accessed, used or disclosed without authorization, or lost, we act promptly to reduce the risk. If the incident presents a risk of serious injury, we notify the Commission d'accès à l'information and the people affected. We keep an incident register.
  10. Communications. We do not send newsletters or promotional messages. We only send messages about your appointments (confirmations and reminders), by email or text. To stop receiving reminders, reply STOP to our texts or write to [email protected].
  11. Your information may be hosted outside Quebec (United States) by our service providers. We assess these transfers so that your information receives adequate protection.